jdamour
Posts: 6
Joined: Fri Apr 07, 2017 8:46 pm

BOLT DEAD - REPLACING BATTERY...They should REPLACE THE CAR!

Fri Apr 07, 2017 9:10 pm

I was very happy with my new Chevy Bolt until a week ago when I received a cryptic text from my car telling me an error had occurred. OnStar then sent a diagnostic email that a critical error had occurred. When I got into the vehicle to drive to work that morning the indicator gauge showed almost full charge but range said 10 miles (I had driven just fine the day before with about 150 miles of range left when parked in drive way). The service vehicle light was on so figured I would see if I could drive to dealer...NO GO. Attempting to shift the transmission into anything other than Neutral or Park resulted in a beep and a error in the cluster saying roughly "Incorrect conditions to shift". I had the vehicle towed to the dealer and was given a loaner (gas Malibu). It has been there all week and I have just received notice that GM has indicated that the battery needs to be replaced...they are sending a battery....will take a couple days to install once it arrives could be another 2 weeks. All of this is being covered under warrantee. I have contacted Chevrolet asking for replacement. I paid for a brand new car NOT a car that within a month would require major repair by the dealer. So far they claim that nothing else can be done...UNACCEPTABLE!
Has anyone else seen similar issues?

DucRider
Posts: 599
Joined: Tue Feb 09, 2016 5:25 pm

Re: BOLT DEAD - REPLACING BATTERY...They should REPLACE THE CAR!

Fri Apr 07, 2017 9:38 pm

You will not get (nor are you entitled to) a replacement vehicle when something fails under warranty.

Many new model cars (EV's and otherwise) have "teething problems". GM will replace defective components, but will not replace the entire car.

If the car continues to have problems and is in the shop repeatedly, you may be able to get it replaced under your States "Lemon Law".

In California, if the vehicle is out of service for repairs for a total of 30 days (not necessarily at one time), you may be eligible for a replacement vehicle.
Or if they have made 4 or more attempts to repair a specific defect.
Or 2 or more attempts to repair a "life threatening" defect.

Google "lemon law in XX" (your State) for specific info.

If a manufacturer was required to replace every new car that had a component fail, the cost would be HUGE (Tesla would have been out of business a loooong time ago). Give them a chance to fix it. Sorry you got one with a bad battery :(
Gary

2014 Honda Fit EV - lease ends Jan 2019

jdamour
Posts: 6
Joined: Fri Apr 07, 2017 8:46 pm

Re: BOLT DEAD - REPLACING BATTERY...They should REPLACE THE CAR!

Fri Apr 07, 2017 9:53 pm

Thanks for the reply @DucRider...however after paying the premium for an electric vehicle and having THE major component of the vehicle fail within a month and then having to have the dealer replace it ... doesnt seem like much of a new vehicle anymore. As far as the lemon law is concerned the estimate for this repair could be 21 days of shop time...diagnosis...shipping battery....repair time so it may end up in the lemon law bucket anyway (30 days). As far as what I am "entitled" to is what I paid for...a new car that would'nt need major repair before the new car smell was gone from it. I do appreciate the input...just not a happy camper now :-(

michael
Posts: 651
Joined: Thu Jan 29, 2015 10:13 pm

Re: BOLT DEAD - REPLACING BATTERY...They should REPLACE THE CAR!

Fri Apr 07, 2017 10:01 pm

Haven't seen anything this bad. I agree, they should replace it, but if they can fix it well and soon, probably not gonna happen. California Lemon Law seems to require 30 days out of service, hopefully nothing like that happens to you.
2013 Ford Focus Electric 51000 miles in 34 months, returned
2014 Volt, returned
2014 Volt, returned,

2017 Volt
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1967 Corvette 427
1962 Corvette 327

boltage
Posts: 451
Joined: Thu Jan 12, 2017 4:50 am

Re: BOLT DEAD - REPLACING BATTERY...They should REPLACE THE CAR!

Fri Apr 07, 2017 10:53 pm

Perhaps you could get another Bolt or at least a Volt as a loaner?

ScooterCT
Posts: 199
Joined: Sat Nov 19, 2016 2:14 am

Re: BOLT DEAD - REPLACING BATTERY...They should REPLACE THE CAR!

Fri Apr 07, 2017 11:29 pm

What I'm about to say is total conjecture, fair enough?

There's a thread on this forum tracking how many members are actual Bolt owners. I think we've reached something like 30 or 40. And I think we have two owners who have reported dead Bolts. Let's call it 2 of 50. That's 4% of Bolts dying in the first three months.

Why do I get the feeling the Bolt won't get very good grades from JD Power or Consumer Reports?

DucRider
Posts: 599
Joined: Tue Feb 09, 2016 5:25 pm

Re: BOLT DEAD - REPLACING BATTERY...They should REPLACE THE CAR!

Fri Apr 07, 2017 11:33 pm

I understand your frustration, but the battery pack is not the only "major component". A failure of the drive motor, any part of the charging circuit, the inverter, or any one of the myriad computers common in all vehicles today would render the vehicle just as useless. If it was the drive motor that went out, would you be okay with the wait? Is it really that the battery failed? Or that you are without your new car so soon after purchase?

It sucks, but sometimes stuff breaks. Electronics that crap out tend to do it early - or last a very long time. There are exceptions, but that that's the nature of the beast.
Gary

2014 Honda Fit EV - lease ends Jan 2019

jdamour
Posts: 6
Joined: Fri Apr 07, 2017 8:46 pm

Re: BOLT DEAD - REPLACING BATTERY...They should REPLACE THE CAR!

Sat Apr 08, 2017 12:30 am

@DucRider...it is not that I am without my car, although that does exacerbate the situation. My concern is that a dealer technician who is probably going to be doing their first battery replacement, which will require removing significant components to get the battery out, will be doing the work. So what was a car put together by trained line technician is now getting a major replacement by a novice...within the first month of life. I will assume that the battery does not impact other things such as structure of the vehicle (some weight saving strategies may rely on the battery pack for part of the stability of the frame...probably not...anybody?) . In the end there will be any number of bolts (no pun intended...50 was quoted to get the just battery out not to mention the various components) that need to be removed to get them out of the way.). I dont know I believe the quality control at the dealership is the same as the assembly line...So the clarification of the frustration in short is not about the time without the vehicle but more about significant work done by inexperienced techs. During troubleshooting I did try to find the "CTL-ALT DEL" sequence to reboot :-p

dandrewk
Posts: 239
Joined: Sat Dec 17, 2016 6:29 am

Re: BOLT DEAD - REPLACING BATTERY...They should REPLACE THE CAR!

Sat Apr 08, 2017 3:16 am

I can't say how easy/hard it is to replace the battery in the Bolt. But if it's anything like the Leaf or Tesla, it's really not a whole lot different from swapping a battery in any electronic device. Yes, I know it's not a "snap", but I wouldn't worry about an inexperienced repairman bombing the whole job. Heck, the Model S was designed for future, automatic battery swaps at Tesla charge sites.

True, the battery is a huge component in any EV. But it's not a critical cog in an elaborate drive train, e.g. a transmission in an ICE car. In fact, EVs are MUCH simpler devices than ICE cars. It's one of the great advantages they have.

DucRider
Posts: 599
Joined: Tue Feb 09, 2016 5:25 pm

Re: BOLT DEAD - REPLACING BATTERY...They should REPLACE THE CAR!

Sat Apr 08, 2017 4:48 am

jdamour wrote:@DucRider...it is not that I am without my car, although that does exacerbate the situation. My concern is that a dealer technician who is probably going to be doing their first battery replacement, which will require removing significant components to get the battery out, will be doing the work. So what was a car put together by trained line technician is now getting a major replacement by a novice...within the first month of life. I will assume that the battery does not impact other things such as structure of the vehicle (some weight saving strategies may rely on the battery pack for part of the stability of the frame...probably not...anybody?) . In the end there will be any number of bolts (no pun intended...50 was quoted to get the just battery out not to mention the various components) that need to be removed to get them out of the way.). I dont know I believe the quality control at the dealership is the same as the assembly line...So the clarification of the frustration in short is not about the time without the vehicle but more about significant work done by inexperienced techs. During troubleshooting I did try to find the "CTL-ALT DEL" sequence to reboot :-p

It wouldn't surprise me if some factory techs were sent out on this one. I'm sure they want to get the failed pack for testing/analysis.

And yes, the battery pack adds significant stiffness to the frame/body. It is essentially a structural member - which is one reason for so many fasteners. It would likely be at least as difficult to do a motor swap (probably more so.)

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Gary

2014 Honda Fit EV - lease ends Jan 2019

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