Zago
Posts: 39
Joined: Tue Jan 17, 2017 11:28 pm

Re: Seat split at the seams

Mon May 15, 2017 7:47 pm

My local dealer had me come in this weekend to "fix the seats" they called me 3 hours latter and told me they had to order new parts for the seats, (we all knew this was going to be the story from the get-go, they could just had told me that and not keep my car for 3 hours but I will play the game)

I am not mad at the service people, I understand that they are just doing their job and following procedures, I am mad at GM for giving us costumers the run around instead of FIXING THE ISSUE ALREADY!!!

Unless the "new parts" are a total redesign the seats will continue to come apart and at some point there will be a class action law suit.

flamaest
Posts: 256
Joined: Tue Dec 27, 2016 8:39 pm

Re: Seat split at the seams

Mon May 15, 2017 9:45 pm

Zago wrote:Unless the "new parts" are a total redesign the seats will continue to come apart and at some point there will be a class action law suit.



I had mine replaced by the dealer and he believes they are the same parts. I can only imagine I will be calling him back in a couple of months since the very bottom of the seat back is already showing it wants to come loose; and I swear I did not 'help' it along. The design is just bad.

Zago
Posts: 39
Joined: Tue Jan 17, 2017 11:28 pm

Re: Seat split at the seams

Thu Jun 01, 2017 3:32 pm

Just posted this on the costumer survey GM sent me.


This was a return visit from the original issue (the front seats back trim was coming apart). On my first visit after keeping my car all day!!!! they told me that they needed to order new parts, and they where going to call me when the parts come in. 2 weeks later I called to check on the parts and they told me that they had been in and "they where about to call me" so I made an appointment for Saturday 7am, they serviced my car as promised, but now my complaint is that I left my car there at 7.00 am and they told me it was going to be ready around 12pm, (5 hours to replace seat trim???) I didn't get a call all day until I decided to call them at 4.30pm and they told me that my car had been done and they where "just about to call me"

I know my car was in for warranty work (not my fault of poor GM craftsmanship) but why push my car aside till last minute for a simple repair?? am I a second class costumer??? did I not buy a NEW premium trim car????

BTW, the same parts as the original where used for the seat repair so I know I will be visiting the dealer a 3th time for them to keep my car all day to "inspect the seats", and "order new parts", and "call me when they are in", and "I end up calling them and making an appointment", and than visiting a 4th time for them to keep my car all day again.

Just an annoying vicious cycle. mean time the seats issues are making a big splash around the Chevy Bolt forums.....

Allelectric
Posts: 37
Joined: Fri Mar 24, 2017 7:15 pm

Re: Seat split at the seams

Fri Jun 16, 2017 5:07 pm

Add me to the list of folks who have this issue. Left side of driver seat exactly as the photos earlier in this thread. Close to 8000 kms on the car. I'm currently waiting for a call back from the service manager to schedule a warranty inspection. I will also be pointing out that the seat back, front facing sides of the seat edges of my seat, have zero padding. I can knock directly on hard plastic (below just the material cover) on the front facing edge that sticks into my ribcage. I am hoping to be able to compare the seat to another Bolt on that visit but I doubt it will be possible as they are still as rare as rocking horse poop around here.

bobpenn
Posts: 37
Joined: Mon Mar 13, 2017 3:58 pm

Re: Seat split at the seams

Fri Jun 16, 2017 5:08 pm

After about a month after the repair, it split AGAIN. I am taking it back to the dealer again.

Allelectric
Posts: 37
Joined: Fri Mar 24, 2017 7:15 pm

Re: Seat split at the seams

Fri Jun 23, 2017 2:58 am

Went into dealership and service manager said they will need to take the seat apart and likely replace the cover. He is also going to speak with Chevy and explore my concerns re general seat comfort (or lack of it).
Service manager was great but said it was the first Bolt he had had in the shop and first he had heard of seat discomfort issues. Not surprising though here to be honest.
I am hoping to get the car back in for the work asap and will update once it is done.

bobpenn
Posts: 37
Joined: Mon Mar 13, 2017 3:58 pm

Re: Seat split at the seams

Mon Jun 26, 2017 10:49 pm

Brought my car in. This time, they are going to replace the entire seat. Will see if it works.

Zago
Posts: 39
Joined: Tue Jan 17, 2017 11:28 pm

Re: Seat split at the seams

Sun Jul 23, 2017 4:07 pm

Its happening again...... :x :x :x :x :x :x

Just as we suspected, the SAME part was used to "repair" the original issue and sure enough, its failing again.. what did you expect Chevy????

Now I have to prepare for another worthless, annoying day spent dealing with the dealer's dance:

Make an appointment for inspection, "we will order your parts and call you when they are in",

1 month later I have to call and they are going to tell me, "oh yes they came in, we where just about to call you"

make another appointment, "we will call you when is done" 6 hours later I call them, "oh yes is done, we where just about to call you"






JUST FIX IT ALREADY !!!!

SeanNelson
Posts: 1462
Joined: Tue Jul 05, 2016 2:43 am
Location: Vancouver, BC

Re: Seat split at the seams

Mon Jul 24, 2017 2:58 am

Zago wrote:Make an appointment for inspection, "we will order your parts and call you when they are in",
1 month later I have to call and they are going to tell me, "oh yes they came in, we where just about to call you"
make another appointment, "we will call you when is done" 6 hours later I call them, "oh yes is done, we where just about to call you"

If that happened to me it would be the last visit I made to that service department.

User avatar
gbobman
Posts: 211
Joined: Tue Mar 28, 2017 9:18 pm

Re: Seat split at the seams

Mon Jul 24, 2017 8:07 pm

They honestly should just fix it by using a retainer pin on that connector. It would stop the issues and probably save them some money.

I wouldn't suggest you do it though as I am sure you care about the warranty.
2017 Chevy Bolt LT (1st EV!)
2004 Chevy Monte Carlo SS
(found a new home :cry: )

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