Collimare
Posts: 31
Joined: Sat Nov 25, 2017 3:58 pm

Towed To Dealer after 2 weeks 351 miles

Sun Dec 03, 2017 6:32 am

Parked in the Cherry Creek Mall parking deck in Denver, CO for some shopping with my wife. Came out around 2:30 PM. It powered up normally, waited then put the car in reverse. Nothing but "condition not correct for shift". Then I cycled through and cleared the following errors; service battery charging system, service stabilitrak, service transmission, service parking brake. The battery stayed solid red, and the check engine, stabilitrak, abs and parking brake also stayed solid. The parking brake would not function. The car would not stay in neutral. Then after a few minutes it would go into power saving mode. Turned it off, got out, shut the doors waited and repeated several times with the same conditions but now the main center console will not come up as well. Contacted OnStar twice, then transferred to customer service, then transferred to Chevrolet road side assistance. Then told I would need to come back the next day to assist with removing my car from the parking deck because no service provider was available or I could leave the key in the car and the car unlocked if I did not want to come back. I asked why OnStar could not unlock the car tomorrow morning. Told they could not/would not.

When I had the 2012 Volt and I had issues I was connected with a dedicated Volt service line. OnStar did nothing but read back all the error codes after polling the diagnostics and could offer no help. I asked for the Bolt or EV service center and after awhile was disconnected. Was transferred on the second OnStar call to the regular customer service agent who knew absolutely nothing about the Bolt.

I was told to make my own arrangements at my own expense to get home since the tow truck could not get there till tomorrow morning.

Well no reason to go into my personal feelings about the severe disappointment in my brand new car (I have never in 30 years had a car towed to a dealer), the utter lack of knowledge regarding the Bolt and absolutely no concern for "customer" service.

SeanNelson
Posts: 1462
Joined: Tue Jul 05, 2016 2:43 am
Location: Vancouver, BC

Re: Towed To Dealer after 2 weeks 351 miles

Sun Dec 03, 2017 8:44 am

Wow, that experience sure isn't an endorsement for OnStar.

I was once on a flight that mishandled my baggage and it went astray. When my bags didn't show up on the carousel I went to the customer service desk - they were able to track where my bag was and offered to deliver it to my house the next morning. I was very impressed by that - they were able to turn a fumble into a touchdown.

That's the sort of thing OnStar should be able to do - but in your case it sounds like their mishandling of the play resulted in utter defeat.

I hope your problem is resolved quickly and with a lot better customer service than you've received so far.

SparkE
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Location: SF Bay Area

Re: Towed To Dealer after 2 weeks 351 miles

Sun Dec 03, 2017 9:45 am

Collimare wrote:Parked in the Cherry Creek Mall parking deck in Denver, CO for some shopping with my wife. Came out around 2:30 PM. It powered up normally, waited then put the car in reverse. Nothing but "condition not correct for shift". Then I cycled through and cleared the following errors; service battery charging system, service stabilitrak, service transmission, service parking brake. The battery stayed solid red, and the check engine, stabilitrak, abs and parking brake also stayed solid. The parking brake would not function. The car would not stay in neutral. Then after a few minutes it would go into power saving mode. Turned it off, got out, shut the doors waited and repeated several times with the same conditions but now the main center console will not come up as well. Contacted OnStar twice, then transferred to customer service, then transferred to Chevrolet road side assistance. Then told I would need to come back the next day to assist with removing my car from the parking deck because no service provider was available or I could leave the key in the car and the car unlocked if I did not want to come back. I asked why OnStar could not unlock the car tomorrow morning. Told they could not/would not.

When I had the 2012 Volt and I had issues I was connected with a dedicated Volt service line. OnStar did nothing but read back all the error codes after polling the diagnostics and could offer no help. I asked for the Bolt or EV service center and after awhile was disconnected. Was transferred on the second OnStar call to the regular customer service agent who knew absolutely nothing about the Bolt.

I was told to make my own arrangements at my own expense to get home since the tow truck could not get there till tomorrow morning.

Well no reason to go into my personal feelings about the severe disappointment in my brand new car (I have never in 30 years had a car towed to a dealer), the utter lack of knowledge regarding the Bolt and absolutely no concern for "customer" service.



This thread : viewtopic.php?f=10&t=6053

report an error in the cluster saying roughly "Incorrect conditions to shift". He claims that GM indicated that the main battery needed to be replaced. No news since April. You might want to PM the OP (Original Poster) for an update.

This thread (on another forum) had : http://www.chevybolt.org/forum/178-2017 ... ght-2.html

Just got my Bolt back from the dealer after one week . I was experiencing shift problems. Car had 8 error codes stored in memory 5 would not reset after service. Dealer contacted GM and was told there was an update for the TRCM Module but the module did not respond even after GM tried connecting to it remotely to update.

Trakker
I don't know what a TRCM is but apparently Dealer replaced the TRCM and reprogrammed. Everything has been working fine since i got the vehicle back. Will update if any further issues arise.


...and...
surgeonFWW
I have seen that message when I shift too quickly and don’t have the button pushed in exactly when I move the lever. However, it has never gotten stuck in this status. I simply carefully, and fully, press the side button and shift again. It has always worked (and reminded me not to try to do things too fast)!



And, finally, this post (the first one - there's not much useful info for you in the 7 page thread) : http://www.chevybolt.org/forum/4-2017-c ... ssues.html

SparkE
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Re: Towed To Dealer after 2 weeks 351 miles

Sun Dec 03, 2017 9:57 pm

This thread : http://www.chevybolt.org/forum/178-2017 ... post258657

talks about "Well, after a couple of incidents of "Conditions not correct for shifting" and one where I got a yellow SVS light and a one-word message "Transmission", my Bolt is in the shop, waiting for a new shifter assembly."

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paulgipe
Posts: 216
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Location: Bakersfield, California 93305
Contact: Website

Re: Towed To Dealer after 2 weeks 351 miles

Mon Dec 04, 2017 3:05 am

Mike Brigham had the same experience with Onstar just last week when his car wouldn't release theDCFC cable. Fortunately there was a motel nearby.
Paul Gipe
2020 Bolt LT with DCFC, leased 10/3/20
2017 Bolt LT with DCFC, leased returned
2015 Nissan S with QC, leased, returned
2013 Chevy Volt Premium, used, sold
www.wind-works.org

Moondog

Re: Towed To Dealer after 2 weeks 351 miles

Mon Dec 04, 2017 4:11 am

My wife had the "transmission" message and the bolt wouldnt shift out of park after that. For her, OnStar did well and got a tow truck in under an hour. This was on Friday and I hope to get an update from the dealer Monday.

Collimare
Posts: 31
Joined: Sat Nov 25, 2017 3:58 pm

Re: Towed To Dealer after 2 weeks 351 miles

Mon Dec 04, 2017 5:19 am

Update and what a total disaster:

Chevy Road Side Assistance called and told me that the towing service would be there in 35 to 50 minutes. I said the service was to call 30 minutes ahead and she said no they were on the way. I headed down and by the time I got there 30 minutes later the service called to say they were leaving and they would be there in 30 minutes. The towing service guy shows up with a boost box but no truck. I asked where is the truck? He said it is too big. I said that the whole reason I waited till this morning was because they were to send the low profile front wheel dolly truck. He said no just me.

The car is completely dead so he used the mechanical key to unlock the door and pop the hood. With the jump box in place he was finally able to get it in neutral but it would not start. So he and I pushed it across the parking deck to the down ramp. He pulled the truck around but could no get the car to go into neutral now. His jump box was dead. He tried to take the tow eye cover off and the decorative cover which is held on by double back tape just popped off but the main cover was still in place. He had no tools so I got a screw driver and carefully pried it out and installed the tow eye (left hand thread). Since he could not get the car in neutral he hammered small plastic skids under the wheels and proceeded to drag the car hopping and jumping across the lot and up the ramp as the skids kept popping out from under the wheels. Lots of very strange noises going on. He said he had to go by the tow lot to get another jump box and would deliver it to the dealer.

He was in and out of the car several times with grimy work clothes on and no protective plastic on the white/light blue seat which is now filthy. There is a big grease smudge and scratch on the front of the hood now.

I have a good service adviser at the dealership so I emailed him this afternoon and will see about the loner EV and how long it is going to take to diagnose and repair the Bolt first thing in the morning.

I am beyond disappointed in the car but more so at GM at this point. This is my 6th GM product since 2010 and represents well north of $250,000 and this is the service I get. It is time to replace my service truck (2015.5 Chevrolet Silverado HD Crew Cab Diesel fully loaded LTZ) and I am not sure it will be another GM product.

Counting on the service adviser and the dealer to make this right. No real faith in GM at this point.

geobrian
Posts: 5
Joined: Sat Dec 02, 2017 3:07 am

Re: Towed To Dealer after 2 weeks 351 miles

Mon Dec 04, 2017 10:00 pm

Any diagnostic updates from the dealer?

SmokingRubber
Posts: 163
Joined: Fri Oct 13, 2017 9:32 pm
Location: Pismo Beach, California

Re: Towed To Dealer after 2 weeks 351 miles

Mon Dec 04, 2017 10:34 pm

That doesn't say a lot for GM but it sounds like the tow yard you dealt with were a bunch of tweakers. I would complain to GM and get them to clean the grease off the seats and fix the scratch, AND request they never send that tow service to you ever again. You've got a lot of GM product in your garage so I'd lay it on GM to step up and make it right or your next purchase will be a Ford. I'm sure you can do better than Ford, but it's a nice threat lol.
2020 Chevrolet Bolt Premier
2016 Mazda CX-5 Gran Touring

Collimare
Posts: 31
Joined: Sat Nov 25, 2017 3:58 pm

Re: Towed To Dealer after 2 weeks 351 miles

Mon Dec 04, 2017 10:48 pm

No updates for the dealer. I did chat with them twice this morning and just sent them an email asking about the Bolt and EV Loaner.

My statement was a bit off. It is $256,000 worth of GM vehicles since 2007. In any other industry I would have a Platinum status with a direct hotline and all the other benefits. Here I am just another poor captive consumer at the end of a long line of other helpless consumers.

I did just get this email though!:

Dear HOWARD THOMAS,
A critical issue with the engine and transmission system in your 2017 Chevrolet Bolt EV has been detected. Please service your vehicle immediately.
Please disregard this message if your vehicle is already in for service. Inaccurate notifications can be generated during service.
Please see your dealer for service.

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