That is the most interesting statement I have read in a long time. So GM has no responsibility to repair my "specific" intermittent problem until they are able to identify the problem through crowd sourced statistics. Really??
If GM ultimately cant find the specific problem(s) for my new Bolt in a timely manner then they can replace it.
I am curious about the potential safety/liability of the car being found dead and inoperable by the tow truck company and then without any external intervention the car all of a sudden is found by the dealer the next day to have full power restored.
I take it that in your 30 years of owning cars you’ve never had a 12V battery suddenly die? Never accidentally left an interior light on in the car? Forgot to turn the headlights off? Because so far what it sounds like happened is your 12V battery did just that. The computers in these cars don’t like it when the 12V battery gets low. Makes them throw all sorts of erroneous error codes that have nothing to do with what is actually wrong with the car.
GM has a responsibility to make a good faith effort to fix your vehicle in a timely manner. That timely manner varies from state to state. The number of attempts to repair the specific problem also varies from state to state. In California, they have three attempts to fix the same specific problem. They also have a 30-day clock. Which means that the car can’t be out of service (i.e in the shop) cumulatively more than 30 days. Once the car has been in the shop for more than 30 days, it’s buyback time. Same with failing to fix the same specific problem three times. You are just at attempt number 1. I wouldn’t start contemplating a buyback situation until the second time it happens, especially if they end up replacing the original 12V battery as a precaution.
You seem to be getting all bent out of shape and ready to force the dealer and GM to buyback the car before they’ve had a chance to really examine things. The original tone of your post made it sound like you wanted them to give you a replacement Bolt right then and there and a GM engineer had to come out to Colorado and take your Bolt and drive it around until the problem happened again so they could figure out what was the specific problem. You are also insisting that they better find a real problem and fix it with replacement parts or else. What happens if it turns out to be a one-off glitch and it never happens again? Will you still insist that they have to fix or replace the car?
I totally get that you are upset that the car is having problems after only 350 miles. It doesn’t help that OnStar was unhelpful/clueless and that the tow truck driver was a moron. And you have have every right to be upset because of all that. I would be livid, too. But before you start contemplating the nuclear option (buyback), take a step back, breathe, and give the dealership and GM a chance to make things right.