Collimare
Posts: 31
Joined: Sat Nov 25, 2017 3:58 pm

TireRack.com Bad Experience

Wed Jan 31, 2018 10:48 pm

Ordered the full Winter Tire Package, TPMS, Steel Valve Stems, Mounted and Balanced. Super good looking package. Swaped them out and tried to use the new upgraded TPMS trigger tool that came with them. It did not work.

Contacted customer service and was sent an email with a host of instructions for trouble shooting and installing updated software on the trigger tool. Still did not work.

Contacted customer service was told to take it to a dealer to have them do it. Still did not work.

Contacted customer service was told to take it back to the dealer to have the sensors analyzed. I did they were good and still not recognized by the Bolt.

Contacted customer service was told to return the sensors for refund.

I complained who is paying to have the wrong sensors removed, new sensors installed, re-balanced etc..

It made me so mad that I returned the complete order to the local Denver distribution center for a full refund.

The correct response should have been: Please let us set up an appointment at one of our local installers to have them take care of this issue for you.

I must have spent at least 6 hours of my time chasing down all their requirements to only have them tell me to return the sensors for refund.

Under no circumstances would I ever buy from them again.

GetOffYourGas
Posts: 1161
Joined: Tue Oct 20, 2015 5:25 pm
Location: Syracuse, NY

Re: TireRack.com Bad Experience

Thu Feb 01, 2018 2:15 am

That's unfortunate, I'm sorry you went through all of that! You're right - they should have directed you to a local service center and just fixed the sensors for you.
~Brian

EV Fleet:
2011 Torqeedo Travel 1003 electric outboard on a 22' sailboat
2012 Leaf SV (traded for Bolt)
2015 C-Max Energi (302A package)
2017 Bolt Premier

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