sobayimage
Posts: 7
Joined: Sat Jul 23, 2016 10:54 pm

Charging at Electrify America

Mon Jul 13, 2020 11:25 pm

Electrify America appears to be designed to fail. On the 6th of July I tried to use Electrify America in Visalia California and again on the 11 of July in Bakersfield California,each for the first time. It took 45 minutes at each to get one charge plug working and charge my 2017 Bolt after failing at 5 other plugs. The lady on the phone instructed me to lift up on the plug to start charging but it never worked. She had to give me a free charge session each time because none on the 6 card readers would work either. The other design problems at Electrify America are: charge cords very short (horse tail short), inflexible (barge pole flexible), heavy (Sumo wrestler heavy) and with screens only useable at night, invisible in daylight. The layout of the charging station’s lanes are great if your charging port is in the front like the Nissan Leaf. Most cars today have the charging ports on the side and Electrify America charging cords won‘t reach. A driver, with a Chevy Bolt like mine, was just leaving as I pulled up at the Bakersfield site because he had given up and was going to the EV Connect charging station down the street. I own three different electric cars, one from 2012, so I have lots of experience at many different charging stations. The best of all is still the Tesla, just plug and go.

theothertom
Posts: 85
Joined: Wed Sep 19, 2018 4:13 pm

Re: Charging at Electrify America

Tue Jul 14, 2020 12:53 am

EA has been hit or miss for me. The card readers are particularly troublesome, so lately I've been using the app which works much better. Sometimes I have to back in and sometimes I have to pull in to make the cords work. It's gotten to the point that I don't bother calling EA if a charger doesn't work, I just pull to the next one. I check plugshare before getting to the charger to see which charger might work best. Some people EA before getting to the charger to get up to date info on which one they recommend.
My real worry is what will happen when the Ford Mach-E and VW id.4 start selling. Both of these are relying on charging at EA chargers. EA needs to get their act together before the tsunami hits.

BoltEV
Posts: 308
Joined: Thu Feb 01, 2018 5:58 am

Re: Charging at Electrify America

Tue Jul 14, 2020 5:49 pm

I also agree: I was never able to get my credit card to work on EA, so I downloaded the app and joined.

Now the app has worked 100% of the time for me so far.

But I avoid EA if I have a reasonable alternative.

For example there is an EA in Mojave, but EV Connect now has 4 chargers located at the Park & Ride in Palmdale, which uses the same FOB as the EV Connect at the LA Metro Train station in Universal City.

cwerdna
Posts: 42
Joined: Tue Jan 15, 2019 10:20 am
Location: SF Bay Area

Re: Charging at Electrify America

Mon Jul 20, 2020 3:49 am

Yes, per https://insideevs.com/news/389891/exclu ... solutions/ don't use the credit card readers and I guess by extension, don't use NFC either. Use the app to start sessions.

As for supporting the handle until the plug's locked to the car, it's been known for a long time and the hint has been circulating around on the net for at least 6 months, if not longer. I've seen it posted so many times on Bolt FB groups and there's https://www.torquenews.com/8861/chevrol ... orrections and https://www.torquenews.com/8861/fixing- ... ng-systems from 2019.

One really stupid thing about EA's iOS app is that I get signed out ALL the time w/my session somehow becoming "expired". So, make sure you have your password saved/handy. About the only iOS app I use which I use that is about as bad in terms of signing users out for no reason is TiVo's app.

I've had so-so luck w/EA but yes, it seems EA is very hit or miss from all accounts, even w/supporting the handle before it's locked to the car. My 1st attempt was at https://mynissanleaf.com/viewtopic.php?p=581197#p581197.

Fortunately, after pinging them, they eventually followed up with me and ended up refunding the entire 1st charge cost: session fee and time fee.

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