Here in NC and Virginia, they have shutdown virtually all their stations. On PlugShare they have posted messages saying they are “upgrading the site to improve performance “. Any idea what the heck they are doing. Nice they did it right before Labor Day as in many cases they were the only option within hundreds of miles.
[I drive a 2020 Chevy Bolt]
I got burned in Asheville NC Sat 9/5 at the Sams Club on the north side. I checked all the usual apps before arrival into town (including EAs own) and saw nothing about EA being down at the site. Arriving with a very low SOC, the EA chargers were blocked off and crews were actively installing updated pedestals (none of which were available for charging).
I managed to get a charge from EVgo at the Biltmore mall on the south side.
The rest of my EA experiences on my 2400 mile road trip (10 EA total) were ok, once I realized how you MUST start the chargers (any deviation from this exactly would fail for me until I learned the process)
SIGN UP for a membership. Pay the $4/mo. In my case it was way worth it to save money and hassle.
Make sure the port is shown as working on the display
Plug in first, hold the plug by pulling up firmly so you maintain full contact with your vehicle port
Have your app ready to swipe with your other hand
WAIT TO SWIPE on the app until the credit card screen comes up on the pedestal screen
THEN swipe. If you swipe too early, it will fail.
Each time I would call, EA reps would tell me to "swipe within a couple seconds of plugging in", while the "initiating" box was showing on the pedestal and app. That guarantees a fail, temporarily rendering that port/cable unusable until it times out.
Now that I have the EA dance down, I'm good.
A separate post will be forthcoming with stats about my 2400 mile trip on labor day weekend.