Thanks for the welcome everyone!
MichaelLAX wrote:Did you ever send out service to the charger at Cool Hand Luke's in Paso Robles? As I reported on 7/20th the output was low, coming in to the Bolt EV at 14KWh even though ChargePoint Tech Support said it was going out at 21KWh - too much of a disparity.
And my usual charge of 1.5 hours took 2.5 hours that day and plugshare community reported similar problems in the days before.
@michaellax I'm sorry to hear about that! ChargePoint stations are independently owned and operated, though we do facilitate troubleshooting and repairs for our station owners! So, the best way to receive status updates on an issue you submitted is to reply to the email generated when you submitted the report initially. The support team will then be able to get in touch with you directly - or you can contact them directly using email@example.com
to follow up!
DNAinaGoodWay wrote: Welcome ChargePoint. For starters, I think it would be helpful if you quickly described how your network operates as opposed to say, eVgo. Many people don't know that your stations are owned, and maintained by hosts.
But what I really need to know is info on the uptake of your new high power DC modular QCs. When will they be more widespread?
Here in New England, ChargePoint QCs are still outnumbered by eVgo stations and it'll be good to see a bit more competition.
We have more information about DC fast here http://bit.ly/DCfastchargers
We're always adding new Level 2 and DC Fast stations and working to grow the network. Keep an eye on the ChargePoint mobile app for new chargers added in your area!
Yes, stations are owned and maintained by the hosts. The business owners set the pricing their stations, and often the business owners provide charging for free or at a reduced cost because they want to attract customers and employees to their locations.
The ChargePoint mobile app is the best way to find stations and get pricing estimates. You can also filter your search for free stations and never pay to charge. Additionally, there are no time limits on charging sessions.
marshallinwa wrote: Can you tell us what ChargePoint is doing to get the local supermarkets and drug stores to install your Express 100 chargers so we can use our gas points and rewards credits to charge our cars instead of buying gas. Has ChargePoint approached the supermarket chains to allow folks to use their gas rewards credits to pay for charging time?
We would love to help get stations near you, and at more supermarkets and drugstores. We ask that drivers request stations where they'd like to see charging options. Just fill out the station request form and we'll try to get in touch with the right people! http://bit.ly/stationrequest
By request of the MyChevyBolt team, we are no longer active. Please contact our support team if you need help, have experienced an issue, or have questions about ChargePoint! Our driver support team is available 24/7. https://www.chargepoint.com/support