trevmar
Posts: 38
Joined: Sat Jan 21, 2017 8:08 pm

Re: RECALL

Fri Nov 13, 2020 8:49 pm

I don't know if it's coincidence, but 2 days ago our Bolt "refused" to charge beyond 205 miles, something it has never done before. It's always been 240-255 miles when "fully charged"

Is it possible GM did this over the air ?

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paulgipe
Posts: 213
Joined: Mon Feb 20, 2017 12:39 am
Location: Bakersfield, California 93305
Contact: Website

Re: RECALL

Fri Nov 13, 2020 10:49 pm

No. GM says it can't do over the air software updates.

I don't recommend that drivers use the GOM as a gauge of what their cars are doing. There are other metrics to use that are more reliable.

Paul
Paul Gipe
2020 Bolt LT with DCFC, leased 10/3/20
2017 Bolt LT with DCFC, leased returned
2015 Nissan S with QC, leased, returned
2013 Chevy Volt Premium, used, sold
www.wind-works.org

Rocko
Posts: 4
Joined: Thu Nov 12, 2020 2:42 am

Re: RECALL

Sat Nov 14, 2020 1:11 am

Today I was midstream trying to negotiate a price when my salesman told me at 4:15pm they received a "stop sale" order from GM, meaning they couldn't sell me a 2020 Bolt! I haven't tried another dealer yet.

mrfredsporty
Posts: 8
Joined: Wed Jul 08, 2020 7:05 am

Re: RECALL

Sat Nov 14, 2020 1:41 am

you guys beat me to it. I just posted on the site about the recall without seeing your posts.

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ChevyCustomerCare
Posts: 148
Joined: Mon Feb 06, 2017 4:54 pm
Location: Detroit, MI
Contact: Website Facebook Twitter

Re: RECALL

Sat Nov 14, 2020 2:25 am

trevmar wrote:I don't know if it's coincidence, but 2 days ago our Bolt "refused" to charge beyond 205 miles, something it has never done before. It's always been 240-255 miles when "fully charged"

Is it possible GM did this over the air ?


Hi there. Please know, the software update must be done at a Chevrolet dealership. If you would like our assistance scheduling an appointment with your dealership, feel free to send an email our way to socialmedia@gm.com with "ATTN: Chevrolet | trevmar | Forum" in the subject line.

Andrea C.
We can also be reached at (800) 222-1020 and socialmedia@gm.com.

Check us out on FB & TW!
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https://twitter.com/ChevyElectric

For information on the GM Privacy Statement, please visit http://www.gm.com/privacy.

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ChevyCustomerCare
Posts: 148
Joined: Mon Feb 06, 2017 4:54 pm
Location: Detroit, MI
Contact: Website Facebook Twitter

Re: RECALL

Sat Nov 14, 2020 2:32 am

Rocko wrote:Today I was midstream trying to negotiate a price when my salesman told me at 4:15pm they received a "stop sale" order from GM, meaning they couldn't sell me a 2020 Bolt! I haven't tried another dealer yet.


We are glad to hear you're interested in the 2020 Bolt EV. Please know, General Motors has decided to voluntarily recall select 2017-2019 model-year Chevrolet Bolt EVs with high voltage batteries produced at LG Chem’s Ochang, Korea facility that may pose a risk of fire when charged to full, or very close to full, capacity. The 2020 Bolt EV uses a different cell design than the vehicles affected by this recall, which enabled us to increase range to 259 miles. With that said, there is a stop sale on all unsold 2017-2019 model year Chevrolet Bolt EVs that are part of this recall. Dealers will need to assure the recall repair is completed prior to selling these vehicles. We hope this helps clear up any confusion.

Andrea C.
We can also be reached at (800) 222-1020 and socialmedia@gm.com.

Check us out on FB & TW!
https://facebook.com/ChevroletElectric
https://twitter.com/ChevyElectric

For information on the GM Privacy Statement, please visit http://www.gm.com/privacy.

SparkE
Moderator
Posts: 1155
Joined: Sun Sep 11, 2016 5:53 am
Location: SF Bay Area

Re: RECALL

Sat Nov 14, 2020 8:38 pm

I am very happy to see ChevyCustomerCare contributing to the site again. (I wish it were under different circumstances).

BoltEV
Posts: 332
Joined: Thu Feb 01, 2018 5:58 am

Re: RECALL

Sun Nov 15, 2020 12:53 am

MyChevy App does not list this recall on my 2019

VIN: 1G1FZ6S01K4128445

Can I rely on this to not go to the Dealer?

theothertom
Posts: 120
Joined: Wed Sep 19, 2018 4:13 pm

Re: RECALL

Sun Nov 15, 2020 1:12 pm

BoltEV wrote:MyChevy App does not list this recall on my 2019

VIN: 1G1FZ6S01K4128445

Can I rely on this to not go to the Dealer?

I assume if your car isn't on the list, it won't be in your dealer's system either. If that's the case, taking it to the dealer won't help. But, out of an abundance of caution, I would not charge over 90% until we know more.
Just out of curiosity, what is your build date? (stickier on the driver's door jamb)

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