JHawk
Posts: 8
Joined: Tue Jan 17, 2017 9:04 pm

Radio turns on with start

Wed Feb 22, 2017 11:50 pm

Every time I turn the car on the radio also turns on. This is annoying. Is there a way to disable this? Is there a reason it was designed this way?
Thanks

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ChevyCustomerCare
Posts: 140
Joined: Mon Feb 06, 2017 4:54 pm
Location: Detroit, MI
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Re: Radio turns on with start

Thu Feb 23, 2017 1:31 pm

JHawk wrote:Every time I turn the car on the radio also turns on. This is annoying. Is there a way to disable this? Is there a reason it was designed this way?
Thanks


Hi JHawk,

To clarify, your settings are switched to off when you turned your Bolt off, and they're turning on again every time you start your vehicle? If this is the case, please reach out to our Infotainment team at 855-478-7767.

If they aren't able to resolve your concerns, shoot me a private message with your VIN, contact information, vehicle mileage and preferred dealership name. I can assist further from that point!

To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.

Amber G.
Chevrolet Customer Care
We can also be reached at (800) 222-1020 and socialmedia@gm.com.

Check us out on FB & TW!
https://facebook.com/ChevroletElectric
https://twitter.com/ChevyElectric

For information on the GM Privacy Statement, please visit http://www.gm.com/privacy.

rcrcr
Posts: 30
Joined: Sun Oct 30, 2016 4:23 pm

Re: Radio turns on with start

Sun Feb 26, 2017 4:26 pm

I agree that there are issues with the XM radio turning on when the vehicle is started, even when the vehicle has been shut down with the radio off or with a different source selected. Let me do some more methodical testing so I can better describe reproducible scenarios, and I will contact the infotainment support phone posted in this thread. Whether or not they can resolve or comment, I will try to post back to this thread or DM the chevy rep who is posting in this thread. (Thanks, and glad to have you here, by the way!)

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ChevyCustomerCare
Posts: 140
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Location: Detroit, MI
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Re: Radio turns on with start

Mon Feb 27, 2017 3:56 pm

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rcrcr wrote:I agree that there are issues with the XM radio turning on when the vehicle is started, even when the vehicle has been shut down with the radio off or with a different source selected. Let me do some more methodical testing so I can better describe reproducible scenarios, and I will contact the infotainment support phone posted in this thread. Whether or not they can resolve or comment, I will try to post back to this thread or DM the chevy rep who is posting in this thread. (Thanks, and glad to have you here, by the way!)


I'm happy to be here, rcrcr! If you're also seeing this happen with your Infotainment system, please do feel free to send us the information you gather. The more details we can collect (such as when, what settings were left on/off, and even videos/photos) the better.

If you'd like to send us the necessary information via email (sometimes this is easier when sending photo/videos), please reach out to us at socialmedia@gm.com.

Warm Wishes,

Amber G.
Chevrolet Customer Care
We can also be reached at (800) 222-1020 and socialmedia@gm.com.

Check us out on FB & TW!
https://facebook.com/ChevroletElectric
https://twitter.com/ChevyElectric

For information on the GM Privacy Statement, please visit http://www.gm.com/privacy.

thorin78
Posts: 27
Joined: Tue Feb 14, 2017 3:43 am

Re: Radio turns on with start

Tue Feb 28, 2017 4:03 am

I'm also having problems w/ the radio.

1. The mute button will only mute the audio temporarily.
2. The XM radio will change stations randomly.
3. Sometimes the favorite stations will reorder itself on start-up.

I plan on taking it to the dealership to have it looked at but if you guys are tracking issues based on this forum, you should add this to your list.

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ChevyCustomerCare
Posts: 140
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Location: Detroit, MI
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Re: Radio turns on with start

Tue Feb 28, 2017 4:43 pm

thorin78 wrote:I'm also having problems w/ the radio.

1. The mute button will only mute the audio temporarily.
2. The XM radio will change stations randomly.
3. Sometimes the favorite stations will reorder itself on start-up.

I plan on taking it to the dealership to have it looked at but if you guys are tracking issues based on this forum, you should add this to your list.


Please let us know how your appointment goes, thorin78. I've documented your comments here with my technical liaisons, but I'd like to make sure that your dealership was able to address your concerns.

Feel free to let us know over this forum, via private message or email at socialmedia@gm.com.

Best,

Amber G.
Chevrolet Customer Care
We can also be reached at (800) 222-1020 and socialmedia@gm.com.

Check us out on FB & TW!
https://facebook.com/ChevroletElectric
https://twitter.com/ChevyElectric

For information on the GM Privacy Statement, please visit http://www.gm.com/privacy.

funkyj
Posts: 5
Joined: Tue Feb 28, 2017 10:31 pm

Re: Radio turns on with start

Wed Mar 01, 2017 3:53 am

JHawk wrote:Every time I turn the car on the radio also turns on. This is annoying. Is there a way to disable this? Is there a reason it was designed this way?
Thanks


This is my first question I had when I got my bolt and I still can't make it shut up!

In a similar vein, I listen nearly all my media through my iphone (podcasts, audiobooks, spotify music). When I unplug my phone don't switch to radio, switch to silence! This should at least be an option!

Given what a large percentage of software we have in the infotainment system this should be fixable, if it is not possible now!

Other than the fact that the radio plays when I start the car and when I unplug my iphone, I'm loving my new Chevy Bolt!

rybolt
Posts: 30
Joined: Fri Mar 03, 2017 1:12 am

Re: Radio turns on with start

Fri Mar 03, 2017 1:19 am

funkyj wrote:
JHawk wrote:Every time I turn the car on the radio also turns on. This is annoying. Is there a way to disable this? Is there a reason it was designed this way?
Thanks


This is my first question I had when I got my bolt and I still can't make it shut up!

In a similar vein, I listen nearly all my media through my iphone (podcasts, audiobooks, spotify music). When I unplug my phone don't switch to radio, switch to silence! This should at least be an option!

Given what a large percentage of software we have in the infotainment system this should be fixable, if it is not possible now!

Other than the fact that the radio plays when I start the car and when I unplug my iphone, I'm loving my new Chevy Bolt!


My Premier is doing EXACTLY the same thing. Radio frequently turns on with the car (but not ALL the time), even if it was OFF when the car was powered off. Also, the radio turns itself on the moment I unplug my iPhone as well. (Hey! Nobody asked you to do that, radio!)

It doesn't seem to matter whether my phone is unplugged when shutting down the car, or connected when starting up the car; the radio just decides to come on with the car...most times. I have NOT experimented with putting my phone in "Airplane Mode" to see if it has anything to do with Bluetooth pairing.

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ChevyCustomerCare
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Re: Radio turns on with start

Tue Mar 14, 2017 4:41 pm

rybolt wrote:
funkyj wrote:
JHawk wrote:Every time I turn the car on the radio also turns on. This is annoying. Is there a way to disable this? Is there a reason it was designed this way?
Thanks


This is my first question I had when I got my bolt and I still can't make it shut up!

In a similar vein, I listen nearly all my media through my iphone (podcasts, audiobooks, spotify music). When I unplug my phone don't switch to radio, switch to silence! This should at least be an option!

Given what a large percentage of software we have in the infotainment system this should be fixable, if it is not possible now!

Other than the fact that the radio plays when I start the car and when I unplug my iphone, I'm loving my new Chevy Bolt!


My Premier is doing EXACTLY the same thing. Radio frequently turns on with the car (but not ALL the time), even if it was OFF when the car was powered off. Also, the radio turns itself on the moment I unplug my iPhone as well. (Hey! Nobody asked you to do that, radio!)

It doesn't seem to matter whether my phone is unplugged when shutting down the car, or connected when starting up the car; the radio just decides to come on with the car...most times. I have NOT experimented with putting my phone in "Airplane Mode" to see if it has anything to do with Bluetooth pairing.


Hi rybolt,

If you'd like, we can definitely get this looked at further by your dealership and our internal teams. If this is something we can do for you, please send a private message with your VIN, contact information, vehicle mileage and servicing dealership name.

To review GM's privacy policy, please visit https://www.gm.com/privacy-statement.html.

Once I get those details, we can proceed accordingly!

Warm Wishes,

Amber G.
Chevrolet Customer Care
We can also be reached at (800) 222-1020 and socialmedia@gm.com.

Check us out on FB & TW!
https://facebook.com/ChevroletElectric
https://twitter.com/ChevyElectric

For information on the GM Privacy Statement, please visit http://www.gm.com/privacy.

thorin78
Posts: 27
Joined: Tue Feb 14, 2017 3:43 am

Re: Radio turns on with start

Tue Mar 14, 2017 5:55 pm

ChevyCustomerCare wrote:
thorin78 wrote:I'm also having problems w/ the radio.

1. The mute button will only mute the audio temporarily.
2. The XM radio will change stations randomly.
3. Sometimes the favorite stations will reorder itself on start-up.

I plan on taking it to the dealership to have it looked at but if you guys are tracking issues based on this forum, you should add this to your list.


Please let us know how your appointment goes, thorin78. I've documented your comments here with my technical liaisons, but I'd like to make sure that your dealership was able to address your concerns.

Feel free to let us know over this forum, via private message or email at socialmedia@gm.com.

Best,

Amber G.
Chevrolet Customer Care


Hi Amber,
The car was dropped off on 3/9 afternoon. I was informed on Monday 3/13 that they were able to reproduce the issue, although it is still random, but they've contacted GM tech to find a solution. I'm hoping it is an easy fix like switching out a component. If you need information on which dealership and so on, please pm me.

Thanks.

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