BoltEV
Posts: 331
Joined: Thu Feb 01, 2018 5:58 am

Re: experience with lease return process?

Tue Mar 24, 2020 4:51 pm

astroboy wrote: i didn't realize there was a lease return fee but..

I was the first 2017 Bolt EV off the lot of my dealer. Their Term Sheet never mentioned this fee which was a new addition to the GM Financial lease terms, as they knew.

As I was signing all the paperwork to finalize the deal, I blew a cork when I read it!

We compromised by their reducing the down payment by $200.

I ultimately got the $395 fee waived when I purchased a 2019 Bolt EV

Did you make Tesla aware of this fee when to came over to their side of the street?

Are there miles left on your current Bolt EV lease? Maybe you can get some value out of their failure to accept it back and get some use for your $395 return fee.

astroboy
Posts: 64
Joined: Wed Mar 15, 2017 8:37 pm
Location: i represent the Yay Area

Re: experience with lease return process?

Tue Mar 31, 2020 8:05 pm

tesla is strictly my way or the highway... no negotiations and in fact if they inform you your car is ready to pick up and you can't get it within 2 days, they give it to someone else. so i guess i'm going to eat the lease termination fee. hey someone has to pay for autovin to come out and inspect the car! ain't gonna be GM if they can help it.

further updates - i received an email from GM saying "can't return the car?! no problem! we'll just extend your lease for you!!" i talked to customer service about this a couple more times and they claim that they will not charge me another month's payment - i emphasized to them that i don't need the car and don't intend to drive it. they claim they won't charge me. but we'll know when the middle of the month comes around. it would be insult to injury for them to charge me to store their car for them.

SparkE
Moderator
Posts: 1154
Joined: Sun Sep 11, 2016 5:53 am
Location: SF Bay Area

Re: experience with lease return process?

Fri Apr 03, 2020 5:10 pm

astroboy wrote:tesla is strictly my way or the highway... no negotiations and in fact if they inform you your car is ready to pick up and you can't get it within 2 days, they give it to someone else. so i guess i'm going to eat the lease termination fee. hey someone has to pay for autovin to come out and inspect the car! ain't gonna be GM if they can help it.

further updates - i received an email from GM saying "can't return the car?! no problem! we'll just extend your lease for you!!" i talked to customer service about this a couple more times and they claim that they will not charge me another month's payment - i emphasized to them that i don't need the car and don't intend to drive it. they claim they won't charge me. but we'll know when the middle of the month comes around. it would be insult to injury for them to charge me to store their car for them.


Get all of their responses in writing! Or in email! You can't prove "what you were told" and they can change their mind later.

BoltEV
Posts: 331
Joined: Thu Feb 01, 2018 5:58 am

Re: experience with lease return process?

Fri Apr 03, 2020 8:46 pm

SparkE wrote:
astroboy wrote:Get all of their responses in writing! Or in email! You can't prove "what you were told" and they can change their mind later.

Back in 2002, VW had an internet ad saying that buyers of new beetles would get in a new iPod for free with purchase.

After my daughter bought one, I asked the dealer for the free iPod and was told: “oh no. The promotion does not include convertibles! “

I went home and went to their website and sure enough they had change the ad.

So I printed out a copy of the screenshot that I had made of the previous ad, brought it back to the dealer and got a new iPod! :)

astroboy
Posts: 64
Joined: Wed Mar 15, 2017 8:37 pm
Location: i represent the Yay Area

Re: experience with lease return process?

Sun Apr 05, 2020 4:41 am

SparkE wrote:
astroboy wrote:tesla is strictly my way or the highway... no negotiations and in fact if they inform you your car is ready to pick up and you can't get it within 2 days, they give it to someone else. so i guess i'm going to eat the lease termination fee. hey someone has to pay for autovin to come out and inspect the car! ain't gonna be GM if they can help it.

further updates - i received an email from GM saying "can't return the car?! no problem! we'll just extend your lease for you!!" i talked to customer service about this a couple more times and they claim that they will not charge me another month's payment - i emphasized to them that i don't need the car and don't intend to drive it. they claim they won't charge me. but we'll know when the middle of the month comes around. it would be insult to injury for them to charge me to store their car for them.


Get all of their responses in writing! Or in email! You can't prove "what you were told" and they can change their mind later.


it's all in the chat log, which is still on their server as of this minute. i can certainly screenshot it or save the text.

i guess i won't know until the 26th of april if they charged me for another month. they certainly didn't charge in march but that was to be expected.

astroboy
Posts: 64
Joined: Wed Mar 15, 2017 8:37 pm
Location: i represent the Yay Area

Re: experience with lease return process?

Tue Apr 21, 2020 11:31 pm

lol they sent me a PDF saying: congrats, we extended your lease. we're charging you for another month.

got on the phone with a GM Financial rep and she claimed it was a mistake and would send the necessary emails to undo it. i also asked her to remove my bank account info from the automatic payment program.

the struggle continues

oftheseven
Posts: 29
Joined: Thu Apr 13, 2017 9:00 pm

Re: experience with lease return process?

Wed Apr 22, 2020 6:21 am

astroboy wrote:lol they sent me a PDF saying: congrats, we extended your lease. we're charging you for another month.

got on the phone with a GM Financial rep and she claimed it was a mistake and would send the necessary emails to undo it. i also asked her to remove my bank account info from the automatic payment program.

the struggle continues


Oh wow, good to know. My lease was up on April 14th and I'm taking advantage of the extra month. Seeing what they send me after 10 days.
I'd actually be OK to return it now but would rather wait and lease another vehicle at the same time (which I don't need a car now) to deal away the lease return fees.

Hopefully, they'll abide by the 30-day extension. I have 300 miles before I hit 36k.

astroboy
Posts: 64
Joined: Wed Mar 15, 2017 8:37 pm
Location: i represent the Yay Area

Re: experience with lease return process?

Tue May 05, 2020 8:06 pm

gets better... they called me yesterday and were like "where's the car???" and i had to go thru it all with them again. in the end the rep was trying to tell me that if i kept holding on to the car i would eventually have to make another monthly payment. i told her i wasn't going to do that. the car has not moved since the lease ended, i'm still paying to insure it, and GM should be paying me rent to store it in my garage. i'm sure they'd like nothing more than to squeeze another payment out of us, as the used car market has cratered and dollars to donuts they won't be able to auction the car anytime soon (or will auction it at a huge loss.)

they told me to call the dealer again to see if they would take the car; big surprise - "we're still closed and don't know when we will reopen." i called GM back and they claimed they can send a truck to pick up the car but the guy i was talking to made it sound like he had to run it up the chain of command and that i should call back mid-week if i haven't heard anything.

i don't need the car but maybe if they want to make me a sweetheart lease buyout deal perhaps i would take it.

oftheseven
Posts: 29
Joined: Thu Apr 13, 2017 9:00 pm

Re: experience with lease return process?

Wed May 06, 2020 12:47 am

astroboy wrote:gets better... they called me yesterday and were like "where's the car???" ....


Astro - what was your original lease return date?
I just returned mine today (5/5). My original return date was April 14.

No issues from the dealer but my GM financial account says I owe another month payment; shows month 37.
Haven't reached them yet so we'll see how it goes.

astroboy
Posts: 64
Joined: Wed Mar 15, 2017 8:37 pm
Location: i represent the Yay Area

Re: experience with lease return process?

Tue May 12, 2020 12:36 am

oftheseven wrote:
astroboy wrote:gets better... they called me yesterday and were like "where's the car???" ....


Astro - what was your original lease return date?
I just returned mine today (5/5). My original return date was April 14.

No issues from the dealer but my GM financial account says I owe another month payment; shows month 37.
Haven't reached them yet so we'll see how it goes.


3/26. originating dealer not open at that time, still claims not to be open as of last friday. heard on another forum that GMF was able to strongarm some other dealers in the bay area into accepting returns - i don't know why some are open and why some are closed, unless my dealer is just using all of this as an excuse to not take returns. clearly they are open enough to sell you a car, so IMO they are just shirking their responsibility. anyway i called in today since no truck ever arrived nor did anyone call me and the guy i've been dealing with says they sent the info to be scheduled on may 6 but there is no info about when they would actually come. asked the guy if he could strongarm a dealer and he said no.

my account says next payment Dec 31, 9999, so i guess that's how they indicate "never" in their computer system.

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