bcarraher
Posts: 2
Joined: Wed Jun 24, 2020 2:30 am

Recall software question

Wed Nov 25, 2020 4:22 am

Prior to taking it into the dealer today for the recall service, I always used hilltop reserve which the MyChevy app when fully charged usually showed estimated range of 240 miles or 87%. After bringing it home after the fix, I saw that hilltop reserve is no longer an option in the charging settings. I plugged it in and when completed it now shows 250 miles and 95%. I expected it to show 90% so don't understand where the extra 5% comes from. Anyone? Thanks.

theothertom
Posts: 129
Joined: Wed Sep 19, 2018 4:13 pm

Re: Recall software question

Wed Nov 25, 2020 1:33 pm

Others have reported that the software "update" limits charge to 95% instead of 90%. So you're not alone.

bcarraher
Posts: 2
Joined: Wed Jun 24, 2020 2:30 am

Re: Recall software question

Wed Nov 25, 2020 2:38 pm

Thanks. I hadn't seen about others and was concerned that something might have been messed up at the dealership.


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ChevyCustomerCare
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Location: Detroit, MI
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Re: Recall software question

Wed Nov 25, 2020 10:42 pm

bcarraher wrote:Prior to taking it into the dealer today for the recall service, I always used hilltop reserve which the MyChevy app when fully charged usually showed estimated range of 240 miles or 87%. After bringing it home after the fix, I saw that hilltop reserve is no longer an option in the charging settings. I plugged it in and when completed it now shows 250 miles and 95%. I expected it to show 90% so don't understand where the extra 5% comes from. Anyone? Thanks.


Hi, Bcarraher. Driving your vehicle is the best way to get your vehicle to or below 90% SOC. Your servicing dealership will be in the best position to provide more insight on the services completed. However, if you have further questions about this recall, please e-mail us at socialmedia@gm.com with the subject line "bcarraher | Chevrolet | MyChevyBolt."

Dani C.
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