fhaas
Posts: 1
Joined: Sat Jan 16, 2021 8:39 pm

recall work done on my Bolt without my consent

Sat Jan 16, 2021 8:56 pm

Back in November my Bolt was at the dealership for an issue unrelated to the battery fire recall and the dealership performed the temporary 'fix' on my car (limiting my rang to 90%) without my consent. I frequently use my range to the max and now I have a range problem that affects my ability to use the car. I know that some would ask which problem I would rather have - but the point is that the dealership took away my right to make a decision about my vhicle by not asking. Two months on, and the dealership has done nothing to assist me with this problem that they created.
Can they reverse the software upgrade? (they say NO) And do I have a legal case for the unauthorized work they did no my vehicle?

mrfredsporty
Posts: 9
Joined: Wed Jul 08, 2020 7:05 am

Re: recall work done on my Bolt without my consent

Sun Jan 17, 2021 12:55 pm

I agree with you AND I agree with them. how about this scenario? My car catches on fire after it had been to the dealer for unrelated work. would the dealer be liable even if you stated you did not want it done? would chevy be liable. my feeling is 1) they should have absolutely told you they were doing the temp fix.2) given you the opportunity to decline 3) if you chose to decline you should be allowed to sign that you decline and absolve them of any liability attached to that decision. I believe in freedom of choice but I also believe in the companys right to protect themselves.

ElDobro
Posts: 8
Joined: Fri Aug 14, 2020 10:45 pm

Re: recall work done on my Bolt without my consent

Sun Jan 17, 2021 1:33 pm

Wasn't the recall listed on the front of the repair order you signed, to authorize your original repair request?

PackardV8
Posts: 138
Joined: Mon Jun 12, 2017 2:39 pm

Re: recall work done on my Bolt without my consent

Sun Jan 17, 2021 5:51 pm

Currently, U.S. law requires auto manufacturers to alert owners when a vehicle has a recall, so that owners can take their car to a dealership, where the defect will be fixed for free. However, currently there are no laws requiring the owners to actually follow through and have the defect repaired.

GM has it's own guidelines. My contacts say if a recalled car comes in to a dealer service department, they must do the recall work before they can do anything else. If a customer refuses to allow the recall to be performed, the customer has to take the car with them and the dealer cannot perform any other warranty work.

However, If the owner continues to drive, charge and store the Bolt after being informed of the defect and being advised not to fully charge it, and has a fire and/or injured in an accident as a result, he may be considered partially liable for damages and unable to recover maximum compensation in a product liability suit.

Your opinions and results may differ.

jack vines
My vehicles
2017 Bolt Premier Cajun Red
2011 Saab 9-4X
2005 Saab 9-5
1998 Saab 9000 Aero
2004 Ford F250 6.0 Turbo Diesel
1963 Studebaker Avanti
1956 Studebaker Hawk custom with a supercharged Packard V8
1955 Studebaker custom pickup with a Packard V8

charge
Posts: 36
Joined: Tue Apr 19, 2016 3:44 am

Re: recall work done on my Bolt without my consent

Mon Jan 18, 2021 10:54 pm

fhaas wrote: I frequently use my range to the max and now I have a range problem that affects my ability to use the car. ...... And do I have a legal case for the unauthorized work they did no my vehicle?
No legal case because the "damages" are very very low. Small Claims court could handle it, but it would be difficult to collect anything. True that service departments are suppose to tell you what they plan to do.

I can see how you might think you don't need to cut range by 10% since only 1 in 10,000 cars have so far caught fire. You could play those odds and might be fine.

There is room here for a Class Action Lawsuit for loss of advertised Monroney-label range seen by the buyer at purchase time. Call a law firm that has handled that type of class action, as in errors in EPA MPG testing or similar energy label window sticker problems that fooled the customer. People have gotten $$ in the past for Energy Labeling problems, either with a class action or just the threat of a class action.

As in, Hagens Berman has a class lawsuit out on the BMW i3 EV. Others out there too to call or contact. .... I know Ford gave owners $500 under pressure due to Monroney misleading energy usage stuff on their C-Max, Hyundai-Kia similar.

User avatar
ChevyCustomerCare
Posts: 152
Joined: Mon Feb 06, 2017 4:54 pm
Location: Detroit, MI
Contact: Website Facebook Twitter

Re: recall work done on my Bolt without my consent

Mon Jan 18, 2021 11:19 pm

fhaas wrote:Back in November my Bolt was at the dealership for an issue unrelated to the battery fire recall and the dealership performed the temporary 'fix' on my car (limiting my rang to 90%) without my consent. I frequently use my range to the max and now I have a range problem that affects my ability to use the car. I know that some would ask which problem I would rather have - but the point is that the dealership took away my right to make a decision about my vhicle by not asking. Two months on, and the dealership has done nothing to assist me with this problem that they created.
Can they reverse the software upgrade? (they say NO) And do I have a legal case for the unauthorized work they did no my vehicle?


Hi fhaas,

GM engineers are working around the clock to provide our Customers an update which removes the 90% limitation as soon as possible. The timing for the update depends on completing our engineering development and testing which is ongoing. As soon as our solution is available, we will announce it on the www.chevy.com/boltevrecall website.

Dani C.
We can also be reached at (800) 222-1020 and socialmedia@gm.com.

Check us out on FB & TW!
https://facebook.com/ChevroletElectric
https://twitter.com/ChevyElectric

For information on the GM Privacy Statement, please visit http://www.gm.com/privacy.

Return to “News and Main Chevy Bolt EV Forum”