Recent content by ChevyCustomerCare

Hi, charge. While we cannot speculate on a competitor product, please know that we are actively engaged with LG Chem and they are working with us on a remedy. A final remedy is anticipated for April 2021 and more details will be available at that time. Gabriella S.

Hi, Trevmar. A team of GM engineers has made substantial progress in identifying the root cause and potential remedies for this issue. They are in the process of validating state-of-the-art software that can diagnose potential issues early and restore 100% charge capability. A final remedy for...

Hi fhaas, GM engineers are working around the clock to provide our Customers an update which removes the 90% limitation as soon as possible. The timing for the update depends on completing our engineering development and testing which is ongoing. As soon as our solution is available, we will...

Hi sibelman, Based on our investigation to date and available data from verified incidents, our analysis indicates that reducing the state of charge to 90% will provide a safety margin and mitigate the risks of further incidents. Even if customers are setting their vehicle to Hilltop Reserve...

Hi all, While we definitely understand that the interim repair and 90% charge limitation is not ideal, we assure you that our engineers are working around the clock to identify a permanent remedy and we expect to have the permanent remedy available after the first of the year, 2021, as...

Hi, Bcarraher. Driving your vehicle is the best way to get your vehicle to or below 90% SOC. Your servicing dealership will be in the best position to provide more insight on the services completed. However, if you have further questions about this recall, please e-mail us at [email protected]...

Hi Rocko, We look forward to having you join the Bolt EV family. Once you've found your perfect model, please e-mail us at [email protected] with your VIN. We can check to confirm if the vehicle you purchase is included in this recall. In the meantime, you can visit www.chevy.com/boltevrecall...

Hi everyone, General Motors has decided to voluntarily recall select 2017-2019 model-year Chevrolet Bolt EVs with high voltage batteries produced at LG Chem’s Ochang, Korea facility that may pose a risk of fire when charged to full, or very close to full, capacity. While our investigation into...

Hello, Based on the information we have available at this time, we're unable to confirm if the first battery design is related to this recall as our engineers continue their investigation. A certain number of these vehicles were built with high voltage batteries produced at LG Chem’s Ochang...

Certain vehicles in the 2019 model year were built using battery cells produced at LG Chem’s Ochang, Korea, facility, which is where we believe the issue developed. The verified incidents investigated thus far had batteries produced at this facility. We've double checked your VIN within our...

General Motors has decided to voluntarily recall select 2017-2019 model-year Chevrolet Bolt EVs with high voltage batteries produced at LG Chem’s Ochang, Korea facility that may pose a risk of fire when charged to full, or very close to full, capacity. While our investigation into this condition...

We are glad to hear you're interested in the 2020 Bolt EV. Please know, General Motors has decided to voluntarily recall select 2017-2019 model-year Chevrolet Bolt EVs with high voltage batteries produced at LG Chem’s Ochang, Korea facility that may pose a risk of fire when charged to full, or...

Hi there. Please know, the software update must be done at a Chevrolet dealership. If you would like our assistance scheduling an appointment with your dealership, feel free to send an email our way to [email protected] with "ATTN: Chevrolet | trevmar | Forum" in the subject line. Andrea C.

Hi, Jim. This could be a situation where a free trial could have expired, and no card was associated to your account. However, our team would like to review this further. At your earliest convenience could you email us at [email protected]? Please put "Attention: OnStar" in your subject line...

Good evening, SmokingRubber. The vehicle must be parked to accept the download, but after the download is accepted, you will be able to use your vehicle normally during the download process. Once the download is completed, you will then be asked to accept the installation of the software...