This sounds like a problem that a dealer will likely be the best option. Limitations on charging can be because of a battery issue. If you have resolved this could you please post what was you found out and how it was resolved.
While haven't ICE'd yet were we Tesla'd. We planned a stop at the Camirillo Premium Outlet Mall to use the DC fast charger. It tends to be very crowded on weekends. When we stopped there a Tesla Model S had decided that the charger location is really a private parking space for themselves...
We did the experiment today with our 2018 Bolt. Start of trip, predicted 256 mi predicted range. We drove 121 miles using a reported 29.1KWhr. It reported an average 4.2mi/kWhr. The reported remaining range at the end of the trip was 130 mi. These number seem very consistent with having a...