Forman
Posts: 17
Joined: Wed Feb 08, 2017 2:08 am

Infotainment Software 14.1.0 to 14.4.2

Mon Jan 08, 2018 1:25 pm

I had a couple problems with the infotainment system. I noticed in the forums that people updated their software. I call the local dealership and asked if they have done that before and can they do mine. I got there and the guy asked tons of questions about what it was doing. I could not remember the problems I had before cause it was some random things. So I said I locks up all the time. I told him that they can just the the update and that should be easy. When I can to pick up car they said there was no update found for the car and to make sure phone was up to date and original iphone usb cable.

So at my house I have boat loads of electronics from AV receivers, projector, thermostat and lots more. I get a pop up on devices or email saying there is an available update.

Why does Chevy run you threw the hoops to get an update?

If there’s an update it could correct a potential problem. Just do it and move on.

Anyone?

desiv
Posts: 57
Joined: Mon Oct 30, 2017 5:00 pm

Re: Infotainment Software 14.1.0 to 14.4.2

Mon Jan 08, 2018 4:43 pm

Sounds like a large part of your issue isn't related to your end question. ;-)

First part..
You have a bad dealer for support. Unfortunately that's not uncommon. But there are a fair amount of people who did what you said and got the update from their dealer. So most of that problem is with your dealer...

As for your question on consumer updates, car manufacturers are pretty slow in that area..
Not totally dead, but slow.. ;-)
Of course, there is Tesla with their OTAs..
Also, I know my wife's Jeep, I can download an update from the web and install it myself for the stereo..
(Although that's a bit safer as the stereo in the Jeep has nothing to do with the car.. The Bolt, the stereo is tied in to other car features also..)

So there are some where you can do that...
(And you can do that with the Bolt, but that's in other threads and not something I think GM is advertising.. ;-) )

I think GM will get there (the fact that the stereo has an option for updates is promising), but they are just being extra cautious..

desiv

SmokingRubber
Posts: 162
Joined: Fri Oct 13, 2017 9:32 pm
Location: Pismo Beach, California

Re: Infotainment Software 14.1.0 to 14.4.2

Mon Jan 08, 2018 5:35 pm

When Playstation 3 came out it was in direct competition with the Xbox 360. Those console systems were the first to really be capable of system software updates. Microsoft was naturally more competent at creating operating systems right out the gate. Microsoft opened the world's eyes to the possible functionality in a set top box. Sony's operating system was terrible in comparison, but it had a bunch of games. Up until then, Sony made everything from VCRs and TVs to Walkmans and microwaves, and it ALL operated with it's original software from day one and never needed an update. Nothing really even had an "operating system". Sony had to go out and hire people that knew how to create an operating system.

Similar to today. Tesla is opening the world's eyes to the possibilities of an operating system in a vehicle that continually improves. The big car companies are used to selling a car that works and nothing ever changes after you drive it off the lot. They'll do something if the system is broken but for the most part, there are never any "upgrades" offered. Tesla is changing all that. Tesla is changing the expectations of consumers. I guarantee the Big3 are hiring operating system designers as we speak in a push to catch up with Tesla. Who knows how good they'll be or how fast they'll get there, but simply selling a car that works when you drive it off the lot won't be good enough in the years to come.
2017 Chevrolet Bolt Premier (DD)
2016 Mazda CX-5 Gran Touring (Wife's DD)
2013 Toyota FJ Cruiser (4x4 beachmobile)
2016 Mazda 3 Touring

DesertSprings
Posts: 30
Joined: Mon Jun 12, 2017 6:46 pm

Re: Infotainment Software 14.1.0 to 14.4.2

Mon Jan 08, 2018 8:39 pm

There's a link floating around out there that let's you do the update yourself. I did it on Saturday and it worked fine.

You need a USB key formatted to FAT32, then you download the file and unizip it to the root folder. Turn on your car, insert the USB key, and it will see the update and prompt you to start. Takes ~15 min.

Not sure if I'm allowed to post the link, but you can probably google and find it.

Forman
Posts: 17
Joined: Wed Feb 08, 2017 2:08 am

Re: Infotainment Software 14.1.0 to 14.4.2

Mon Jan 08, 2018 11:24 pm

I got it done from the link and info floating around the web. It’s just the point that Chevy makes it harder than it should be.

djhodny
Posts: 21
Joined: Thu Jun 29, 2017 5:19 pm

Re: Infotainment Software 14.1.0 to 14.4.2

Tue Jan 09, 2018 3:06 pm

I have V14.1.0 also and wanted the 14.4.2 update because I understand it displays Maps (from Android Auto) to full screen. Same as you, my dealer did not find the update listed for my Bolt. So I contacted GM directly and was told the 14.4.2 update is to fix problems with a version earlier than mine and so mine does not "require" or qualify for the update. Frustrating because while I indeed don't have the earlier version problem that 14.4.2 fixes, I want it for the full display map feature. I guess for now I either download and install it myself or wait until GM offers Over The Air updating.

Forman
Posts: 17
Joined: Wed Feb 08, 2017 2:08 am

Re: Infotainment Software 14.1.0 to 14.4.2

Tue Jan 09, 2018 4:04 pm

djhodny wrote:I have V14.1.0 also and wanted the 14.4.2 update because I understand it displays Maps (from Android Auto) to full screen. Same as you, my dealer did not find the update listed for my Bolt. So I contacted GM directly and was told the 14.4.2 update is to fix problems with a version earlier than mine and so mine does not "require" or qualify for the update. Frustrating because while I indeed don't have the earlier version problem that 14.4.2 fixes, I want it for the full display map feature. I guess for now I either download and install it myself or wait until GM offers Over The Air updating.

That’s bull crap, these guys are clowns.

Forman
Posts: 17
Joined: Wed Feb 08, 2017 2:08 am

Re: Infotainment Software 14.1.0 to 14.4.2

Tue Jan 09, 2018 4:30 pm

Just hung up with service manager from local shop. He said that they plug in the vin number and if it’s says there’s an update they do it. No over riding or way around it. Sounds like GM has something broke.

SmokingRubber
Posts: 162
Joined: Fri Oct 13, 2017 9:32 pm
Location: Pismo Beach, California

Re: Infotainment Software 14.1.0 to 14.4.2

Tue Jan 09, 2018 5:43 pm

I walked into my local dealer and told them I wanted the update. He asked why. I said it had "glitched" a couple times. He looked at his schedule and said "how's the 15th?". He said it can take up to 2 hours and it could cook the computer if it's interrupted, and it was already 4pm so the 15th @ 2pm it is.

He didn't ask for my vin number. Just said "we'll take care of you" on the 15th. Easy peezy.
2017 Chevrolet Bolt Premier (DD)
2016 Mazda CX-5 Gran Touring (Wife's DD)
2013 Toyota FJ Cruiser (4x4 beachmobile)
2016 Mazda 3 Touring

djhodny
Posts: 21
Joined: Thu Jun 29, 2017 5:19 pm

Re: Infotainment Software 14.1.0 to 14.4.2

Tue Jan 09, 2018 9:42 pm

UPDATE: I proceeded to download Infotainment 14.4.2 and installed it as indicated in and earlier reply. Everything went smoothly and I now have V14.4.2, with the full screen used. Android Auto could be improved to make the display better but at least now the full screen is used for maps, etc.

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