I am the proud owner of a Bolt Premier. Worth the wait folks. Amazing machine and impresses even the gear heads. Recently I've seen other questions in the forum about dealer experiences. After two weeks I think it's worth passing on and see if the GM Rep has any thoughts on my...experience.
The Bolt arrived on a Friday afternoon. I went in for a peek. Was told tech wasn't there til Monday and I could pick her up then. Upon initial inspection on Saturday morning it was found that the Bolts rear storage compartment around the overhead was damp and there was a collection of water down into the metal well around the the storage compartment. The carpeting in the storage area was wet as well as the drop down storage cover. The Bolt EV was forward vehicle on top of the truck. It appears the vehicle was draped for protection and the back of the draping material was tucked under the hatch. Friday from Vancouver to Vernon it rained nearly the entire day. Most likely the rain dripped down along the folds of the tucked material into the rear.
I was emailed at 2pm on Saturday about an issue and came down to look. By then the dealership had sent the vehicle in to shop to dry. There was still slight dampness to top and carpet and a bit of water in the metal well. To ensure the vehicle OnStar antenna or rear hatch seals were not leaking they waiting for a tech to come in Monday. After that inspection they found no problem so the issue seems more firmly placed on the truck delivery.
To make a long story short, the sales manager said any further issues should be taken up with GM as the water intrusion happened on the truck. I asked for documentation on what they had done to the vehicle. I was told there was no documentation. I said they had to be and and he said no and walked off. I said to his back, "if there is no documentation it didn't happen". I'm thinking they are shoveling me and any future responsibility down the road. A few more minor issues but I'm not a happy camper.
A few days later I talk to the Dealership General Manager. He apologizes for any harm this might have done to the dealer experience. I'm worried about future issues that may not appear for years. Nope, take it up to GM. Yes there were errors I was told, but they were protocol errors. I call it water damage. He says the biggest problem was they let me know there was an issue...not the issue itself. He says that they prefer to deal with the issue unknown to the buyer so the experience is unblemished. I'm thinking so they can hide the fact.
One thing with his train of thought...cover up. About 3 days after I brought the Bolt home I noticed a discolored water stain on the rear hatch privacy cover. I took it in and sales manager says he will have it sent back to be recleaned. I asked if it doesn't come clean? He says, we will make it right. That to me is just avoiding to committ to replace the damaged cover.
So back to the dealer protocol...if they had not told me about the water intrusion what am I to think when I find the water stained cover? Do they fess up then? Do they lie?
So according to the dealer I had a lose of "experience". I have a cover in the vehicle that is now on order because they couldn't clean it. They tell me not to expect any future issue with the water intrusion, but they also told me it was as good as new...which it wasn't.
So....is this issue over and resolved in the eyes of GM?
The Bolt arrived on a Friday afternoon. I went in for a peek. Was told tech wasn't there til Monday and I could pick her up then. Upon initial inspection on Saturday morning it was found that the Bolts rear storage compartment around the overhead was damp and there was a collection of water down into the metal well around the the storage compartment. The carpeting in the storage area was wet as well as the drop down storage cover. The Bolt EV was forward vehicle on top of the truck. It appears the vehicle was draped for protection and the back of the draping material was tucked under the hatch. Friday from Vancouver to Vernon it rained nearly the entire day. Most likely the rain dripped down along the folds of the tucked material into the rear.
I was emailed at 2pm on Saturday about an issue and came down to look. By then the dealership had sent the vehicle in to shop to dry. There was still slight dampness to top and carpet and a bit of water in the metal well. To ensure the vehicle OnStar antenna or rear hatch seals were not leaking they waiting for a tech to come in Monday. After that inspection they found no problem so the issue seems more firmly placed on the truck delivery.
To make a long story short, the sales manager said any further issues should be taken up with GM as the water intrusion happened on the truck. I asked for documentation on what they had done to the vehicle. I was told there was no documentation. I said they had to be and and he said no and walked off. I said to his back, "if there is no documentation it didn't happen". I'm thinking they are shoveling me and any future responsibility down the road. A few more minor issues but I'm not a happy camper.
A few days later I talk to the Dealership General Manager. He apologizes for any harm this might have done to the dealer experience. I'm worried about future issues that may not appear for years. Nope, take it up to GM. Yes there were errors I was told, but they were protocol errors. I call it water damage. He says the biggest problem was they let me know there was an issue...not the issue itself. He says that they prefer to deal with the issue unknown to the buyer so the experience is unblemished. I'm thinking so they can hide the fact.
One thing with his train of thought...cover up. About 3 days after I brought the Bolt home I noticed a discolored water stain on the rear hatch privacy cover. I took it in and sales manager says he will have it sent back to be recleaned. I asked if it doesn't come clean? He says, we will make it right. That to me is just avoiding to committ to replace the damaged cover.
So back to the dealer protocol...if they had not told me about the water intrusion what am I to think when I find the water stained cover? Do they fess up then? Do they lie?
So according to the dealer I had a lose of "experience". I have a cover in the vehicle that is now on order because they couldn't clean it. They tell me not to expect any future issue with the water intrusion, but they also told me it was as good as new...which it wasn't.
So....is this issue over and resolved in the eyes of GM?
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