DoninLAlaland
Member
Hi. Unfortunately, my experience so far with Chevy taking responsibility for the seat is similar to KarenK. Here's a summary of where we are:
1. My dealer put me in touch with Chevy
2. Chevy then set up an appointment with the dealer to check the seats.
3. The serviceman at the dealership told me, his manager, and Chevy that my seats are the same as all the other Bolts on the lot.
4. I called Chevy back to tell them and to escalate the issue. I've asked for a cancellation of the lease because of a design defect.
5. Chevy then escalated it to one of the people handling the California market, named Jeremy.
6. Jeremy called the dealer to find out any additional information.
7. Spoke with Jeremy today who told me that because there is nothing wrong with the seat as per my dealer and Chevy has not issued a recall, there is nothing he can do. I asked to speak to his boss.
8. I called my dealer and told them what Jeremy told me.
9.My left hip and leg is feeling MUCH better now after not driving the Bolt for more than a week. The dealer put me in a Chevy Malibu. It's interesting how that seat is fine, but the Bolt's is not.
Still waiting to hear from Jeremy's boss. It sounds like Chevy/GM is throwing this back on the dealer.
Needless to say, I am very, very disappointed in Chevy's/GM's response.
1. My dealer put me in touch with Chevy
2. Chevy then set up an appointment with the dealer to check the seats.
3. The serviceman at the dealership told me, his manager, and Chevy that my seats are the same as all the other Bolts on the lot.
4. I called Chevy back to tell them and to escalate the issue. I've asked for a cancellation of the lease because of a design defect.
5. Chevy then escalated it to one of the people handling the California market, named Jeremy.
6. Jeremy called the dealer to find out any additional information.
7. Spoke with Jeremy today who told me that because there is nothing wrong with the seat as per my dealer and Chevy has not issued a recall, there is nothing he can do. I asked to speak to his boss.
8. I called my dealer and told them what Jeremy told me.
9.My left hip and leg is feeling MUCH better now after not driving the Bolt for more than a week. The dealer put me in a Chevy Malibu. It's interesting how that seat is fine, but the Bolt's is not.
Still waiting to hear from Jeremy's boss. It sounds like Chevy/GM is throwing this back on the dealer.
Needless to say, I am very, very disappointed in Chevy's/GM's response.