My Chevrolet app quit working.

[AyeJay]

Hello,

About 2 weeks ago my Android 7.0 cell phone started hanging on the "find new roads" screen when I try to use the app to lock doors, check range etc ..
I called Chevrolet and they said they'd been updating the app for two months & it now requires Android 9.0 or newer OS .. Lots of other apps work just fine on my older smart phone why can't this one ?

-- I am NOT happy with this action by GM.

AJ

 

[cwerdna]

Android 7 is ancient.

Android is up to version 11, released over a year ago (https://en.wikipedia.org/wiki/Android_version_history#Android_11).

I have a work provided Pixel 3 which on Android 11 and is scheduled to hit end of support next month (https://support.google.com/nexus/answer/4457705?hl=en#zippy=%2Cpixel-phones). I'm an iOS guy and intentionally chose an Android phone for work. I have never used Android Auto and have no plans to switch to it either.

Suggest you get a newer phone, partially so that you can benefit from receiving monthly security updates (https://source.android.com/security/bulletin) in a timely fashion. This is a REQUIREMENT for my work to be connected to our corporate Gmail, calendar, etc. Maybe get a Pixel 5a or whenever they come out, a 6?

 

[AyeJay]

Android 7 is ancient.

Well .. so am I and thankfully everything still works. ..
I'm on a fixed income, am not addicted to my phone like so many of my friends are and have never had a security issue b/c I don't expect wireless phones to be secure.

Every other EV related app I have works .. Chevrolet is the only one that's demanding I spend $500+ on something I don't need.
I'm Sorry, I have other priorities in my life and this really makes me feel like GM just doesn't care about service to customers.

AJ

 

[cwerdna]

Sticking with such an ancient version of Android opens you up to all sorts of attacks.

Every security vulnerability that exists on Android 7 that was fixed later that is unpatched on Android 7 makes your phone vulnerable to 0 day attacks. There's no patch.

Strongly recommend you move off to something that is patched regularly: either a modern not too old (and still sold by Apple as new) iPhone or a Pixel 5a if you wish to stick w/Android.

 

[AyeJay]

FYI: I tried uninstalling and re-installing the 'My Chevrolet' app ..
and now it works just fine again on my Android 7 phone.

*AyeJay scratches head* ..